Returning items

Before retuning any items to us you will need to submit a return request by completing the contact form. Once we have agreed to your return you will recieve a confirmation email. You must return your items by post to the Returns Address in the confirmation email,no later than 14 days after the day on which the items have been delivered.

 

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered.

 

Any returns are at your own risk. For your protection, we recommend that you return your items either by courier or by tracked post.

 

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.

 

The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). All swing tickets must still be attached, it must still be unworn and undamaged upon return.

 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.

 

Refunds

We will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

We will not refund any component of any delivery charge if you are returning due to your order error. If you are not returning all the items in your order, a refund for the returned items will be issued.

 

You will be refunded using the same payment method originally used to purchase the returned item(s). If you cannot be refunded using the original payment method then an alternative method will be agreed. You will be refunded no later than 14 days after the day we receive the items you are returning. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.

 

Returning items that have been sent out incorrectly

Please return to the Returns Address that will be provided to you when the return has been agreed and clearly state the reason for return. Please also confirm if you require a refund or exchange. We are only able to exchange items for the same product/design.